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Help & Contact

Contact Hy-Lok D

You have any questions about our online shop or our products?
You can call our customer service at:

Phone
+49-4207-6994-0
Opening hours: Monday-Thursday 08:00 - 17:00, Friday: 08:00 - 14:00

Or use our FAQ

There you get answers to the most frequently asked questions.

Helping people help themselves
FAQs

Shipping information

To ensure dispatch on the same working day (Mon. - Fri.), please note the following:

  • Orders received Mon. - Thu. until 2 p.m. and Fri. until 1 p.m.
  • The minimum order value is 30, - € plus VAT. In case of lower deviation an order is not possible.
Shipping options:
  • Standard shipping:
  • Regular delivery time with standard shipping: 2-3 working days
  • Express UPS:
  • Delivery by 12:00 am the next day
Shipping costs within Germany
Standard shipping Under 50 € order value
From 50 € order value		 6 €
Free
Express UPS Under 70 € order value
From 70 € order value		 16 €
Free

Shipping costs outside of Germany

For shipping to Austria and Switzerland, please contact your regional HANSA-FLEX branch.

Shipping to other countries via the online is currently not available. Our colleagues will be happy to help you: vertrieb@hy-lok.de